Privacy Policy

Last Updated: July 21, 2025

The Quiet Quest (“we”, “our”, or “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Service”) to provide you, our customer, with a curated shopping experience. The Quiet Quest is powered by Shopify, which enables us to offer our services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Service. In the event of a conflict between our Terms of Service and this Privacy Policy regarding personal data, this Privacy Policy takes precedence.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so it can no longer reasonably be linked to a person.

Depending on how you interact with our Service, your location, and applicable laws, we may collect or process the following categories of personal information, including inferences drawn from this data:

Contact Information: Such as your name, address, billing and shipping addresses, phone number, and email address.
Financial Information: Such as credit/debit card numbers, payment card details, bank account information, transaction details, payment methods, and confirmations.
Account Information: Including your username, password, security questions, preferences, and settings.
Transaction Information: Items viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled, and your order history.
Communication with Us: Any information you include when contacting customer support or communicating with us in any way.
Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information: Details on how and when you interact with or navigate our Service.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from You: When you create an account, visit or use our services, communicate with us, or otherwise provide us with personal information.
Automatically through the Service: Including via cookies and similar technologies when you visit our site or use our products/services.
From Our Service Providers: Who may collect or process personal data on our behalf for specific functions.
From Our Partners or Other Third Parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing, Customizing, and Improving the Service: Including fulfilling contracts, processing payments and orders, remembering preferences, sending account notifications, managing your account, supporting returns/exchanges, and offering personalized recommendations.
Marketing and Advertising: Sending promotional emails, texts, or mail; and serving you ads on this or other websites based on your activity (e.g., past purchases or cart contents).
Security and Fraud Prevention: Verifying accounts, ensuring secure transactions, detecting and investigating fraud or unlawful activity, and protecting public and user safety.
Communicating with You: Providing support, responding to inquiries, and maintaining our business relationship.
Legal Compliance: Complying with applicable laws or legal requests, participating in litigation or investigations, and enforcing our Terms or Policies.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate purposes, including:

Shopify and Other Providers: Including IT management, payment processing, data analytics, customer service, cloud storage, and order fulfillment.
Marketing and Business Partners: To deliver personalized advertising, including through third-party platforms like Shopify based on your activity on other sites.
With Your Consent: Such as when you use social logins or request us to share data for deliveries.
Within Our Corporate Group or Affiliates
In Business Transfers: Such as mergers or bankruptcies.
For Legal or Safety Reasons: To comply with legal obligations or protect our rights or those of others.

Relationship with Shopify

Our Service is hosted on Shopify, which collects and processes personal data related to your use of our Service. Your information may be transferred to and processed in countries outside your own. We also use certain Shopify-enhanced features to help grow and improve our business, which may involve the use of your data across Shopify’s broader network. In these cases, Shopify is responsible for its own use of your data, including responding to any rights requests.

For more information on how Shopify uses your data and the rights you may have, visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our Service may contain links to third-party websites or platforms. If you follow such links, you are subject to that site’s privacy and security practices. We are not responsible for the content or privacy practices of such sites.

Children's Data

Our Service is not intended for children and we do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided personal data, please contact us using the information below.

Data Security and Retention

While we take reasonable steps to protect your personal information, no system is 100% secure. Avoid sending sensitive data through unsecured channels.

We retain personal information only as long as necessary for the purposes it was collected (e.g., account management, legal obligations, dispute resolution).

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Right to Access/Know
Right to Delete
Right to Correct
Right to Portability
Communication Preferences: You can opt out of marketing emails using the unsubscribe link, though we may still send non-marketing messages (e.g., order updates).

You can exercise these rights through the Service or by contacting us (see below). To learn more about your rights regarding data processed by Shopify, visit the Shopify Privacy Portal.

We do not discriminate based on your exercise of privacy rights. We may request identity verification before processing certain requests and may require proof of authorization from your agent if applicable.

International Data Transfers

Your personal information may be transferred, stored, or processed outside of your country. For transfers from the EEA or UK, we use recognized transfer mechanisms, such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. Any changes will be posted here with an updated "Last Updated" date.